First-Class Customer Service
We are one of the few dance schools in the country that offer a seasoned-full-time customer service/management team. This is a veteran group. On average, our customer service team has been working professionals for 22 years. It would be rare if you were not able to get someone on the phone at Dance Academy USA; or, you can always pop-by the office as well. Normally we have a three to five-person customer service team working in the office depending on the day and what is going on at the time. In addition to our full-time customer service team, we have seven part-time customer service representatives as well.
Nearly our entire customer service team has children of their own. We know what we want when we are the customer. We strive to provide the very best collective experience for our dancers, our families, and our employees. We strive to do what we say we are going to do, when we say we are going to do it, in the way we said we were going to do it.
Our Team Is Here for You
We are here to help make the process as smooth as possible; at times we are somewhat firm, but strive to be consistently fair. For us at Dance Academy USA, it is 100% about the team i.e. parents, students, and employees – and sometimes we have to make hard decisions but ones that are best for the team. There is no I in TEAM, and we accept that as a core principle.
Further, with today’s technology, there is no excuse for under-communicating to customers. Our technology, email updates, communications, videos, website updates, etc. are second to none. But we truly pride ourselves on the personal touch, face to face or over the phone.
Making Things Run Smoothly
Everyone plays an important role for Dance Academy USA to work well. Parents need to 1) Support their own children and other DAU students/parents in a positive way and 2) Pay the bills. Students need to listen to their teachers, work hard and have fun doing so. Instructors need to be constantly honing their skills and have a passion for teaching kids…
…and the Customer Service/Management Team needs to ensure things are relatively smooth for all. Again, it’s not enough to simply say “we have good customer service.” There has to be staff in place to ensure this happens on a daily basis. On average, each customer service team member has been with DAU for 12 years.
Full-Time Customer Service Team
At many dance studios across America, the teacher-owner conducts classes and does the administration. By trying to do two jobs at once, the class may suffer as the teacher has to use class time for customer service issues, or the studio may have no customer service available if the teacher is in a class. To have a good parent experience, it is important to choose a studio that can assist you with day to day questions such as calendar, costumes, recital, auditions, team questions, etc.
At Dance Academy USA, we are fortunate that we are one of a hand full of dance schools in America that have the size and strength to afford a full-time customer service team. We believe this is a win for everyone involved with Dance Academy USA.